Editable support request templates
These templates are not sent automatically and contain no account confirmation.

Cancellation status
Account: [account email]
Subscription: [plan or subscription identifier]
Cancellation attempt: [date and time]
Please confirm the current renewal status and effective end date for this subscription. The status I see is [actual status].

Refund review
Account: [account email]
Purchase: [purchase date and identifier]
Amount: [actual charged amount and currency]
Reason: [brief reason]
Please review this specific purchase under your current refund conditions and confirm the decision, any applicable fee and resulting access status.

Credit access clarification
Account: [account email]
Credit type and expiry: [actual display]
Your top-up help page says purchased credits can be spent on free-plan models after cancellation, but its later Credit Pack FAQ says reactivation is required. Please confirm which rule applies to this balance and subscription.